Generative AI
Leverage foundation models to create and summarize new content and ideas, including conversations, stories, images, videos, and music. With generative AI, you can reinvent your applications, create entirely new customer experiences, drive unprecedented levels of productivity, and transform your business.
Benefits:
- Create new content and ideas, including conversations, stories, images, videos, and music
- Radically improve productivity across all lines of business
- Accelerate innovation by revamping existing business applications
Use Cases:
- Content creation (text, images, video, audio)
- Content summarization
- Tailor content to different audiences
- Chat with your content
- Generate code
Enhance Customer Experience with Generative AI
Super charge customer experience with generative AI by enabling self-service, providing personalized solutions, and deriving actionable insights from your data. Augment your customer service team’s capabilities and help them automate repetitive, enabling them to focus on empathy and higher value customer activities.
Benefits:
- Streamline customer self-service processes and reduce operational costs by automating responses for customer service queries through generative AI-powered chatbots, voice bots, and virtual assistants.
- Extract valuable insights to improve customer experience and loyalty using contact center analytics.
- Enhance agent performance using contact center agent assist to augment tasks such as customer service, problem-solving and decision-making.
- Improve customer engagement, brand loyalty with a personalized user experience in a crowded digital environment.
Use Cases:
- Chatbots and Virtual Assistants
- Call analytics
- Agent Assist
- Personalization
Optimize business processes with Generative AI
Generative AI enables businesses to quickly analyze data, identify inefficiencies in processes, and propose solutions to optimize workflows. Instead of relying solely on human analysis, generative AI allows businesses to scale operations more efficiently.
Benefits:
- Cost savings – By optimizing processes, generative AI can help reduce waste, errors, labor costs, and resource usage – leading to significant cost savings over time.
- Continuous improvement – Generative AI can continuously monitor processes and make suggestions for optimizations, enabling a cycle of constant incremental improvements.
- Pattern recognition – Augmentation of existing data with additional synthetic data points can reveal more complex patterns and variations in the data, leading tom more precise insights.
Use Cases:
- Document Processing
- Data Augmentation
- Supply Chain Optimization
Boost Employee Productivity with Generative AI
Generative AI assistants and text, code, or report generators boost employees’ productivity helping them quickly find relevant information, synthesize insights, and create different kinds of content faster and more efficiently. Help users quickly find relevant data with a fast, personalized search experience within your applications, websites, and data lake catalogs.
Benefits:
- Increased productivity – Employees can get answers and create content faster, allowing them to get more done.
- Cost savings – Organizations spend less time and money on basic content creation and information search.
- Improved insights – Generative AI can rapidly synthesize large volumes of data into useful summaries and findings.
Use Cases:
- Employee Assistant
- Code Generation
- Automated Report Generation
- ML-driven search
- Semantic search
Augmented Business Intelligence
Augment end user experience with ML-Insights and Natural Language Queries.
Benefits:
- Accelerate time-to-insights
- Forecast and predict
- Lower costs
- Reduce IT dependency
Use Cases:
- Natural Language Queries
- Automated forecasting
- Automated anomaly detection
- Why questions