Post-Call AI Quality Assurance for 911 Centers
A3 turns a 30-minute manual call audit into a 3-minute supervisor review. Achieve NENA compliance without RFPs, hardware, or 12-month procurement cycles.
24-Hour Deployment
Simple, Transparent Pricing
Annual subscription with daily credits. All tiers include CJIS-compliant hosting, encrypted storage, custom rubrics, unlimited supervisor accounts, and 365-day audit log retention.
Starter
- Manual upload
- P-Card friendly
- Custom scoring rubric
Small agencies, instant compliance baseline
Professional
- Manual upload
- P-Card friendly
- Custom scoring rubric
Mid-sized agencies, multiple QA supervisors
Agency
- Automated Nightly SFTP
- Queue ready by morning
- Custom scoring rubric
Full automation, prioritized review queue
Enterprise
- API / Hybrid ingestion
- Dedicated infrastructure
- Custom SLA
Metropolitan volume operations
Processing thousands of calls a day?
Need A3 deployed on your own infrastructure? Contact our solutions team for custom SLA volumes and managed hybrid deployments.
Contact SalesHow A3 Works
Upload recorded call audio or automate ingestion via SFTP. A3 delivers results in minutes.
Ingest
Upload audio via secure web portal or automated nightly SFTP batch from your recording system.
Transcribe
Full verbatim transcription with speaker diarization. Searchable, timestamped text output.
Analyze
AI scores each call (0-100) against your agency's custom rubric: Protocol Adherence, Empathy, Information Gathering, Urgency Recognition.
Review
Supervisors review AI scores in a prioritized queue. Full authority to accept, adjust, or override every score.
Before and After A3
| Metric | Without A3 | With A3 |
|---|---|---|
| QA Coverage | Less than 1% of calls | Up to 100% of calls |
| Time per Review | 30+ minutes manual | 3-minute supervisor review |
| Scoring Rubric | No documented rubric | Standardized, auditable per agency |
| Record Keeping | Paper-based or spreadsheets | Digital audit trail, 365-day retention |
| NENA Compliance | Fails audit | Exceeds 2% minimum |
Built for CJIS-High Environments
Every architectural decision prioritizes security. This is not a commercial SaaS with a government mode bolted on.
Tenant Isolation
Separate database, separate storage, separate encryption keys per agency. Cross-tenant access is architecturally impossible.
Encryption
FIPS 140-2 Level 1 compliant encryption for data at rest. TLS 1.2+ for all data in transit. No exceptions.
Zero Public Exposure
All backend services communicate through Azure Private Endpoints. Zero public internet access to data plane.
No Long-Lived Keys
All service-to-service auth uses short-lived managed identity tokens. 30-minute session timeout enforced.
Role-Based Access
Agents see only their own calls. Supervisors see all calls. Admins manage settings. No role can exceed its boundary.
Immutable Audit Trail
Every user action logged with 365-day WORM retention. Tamper-proof records for compliance reviews.
Minimal IT Involvement
A3 requires zero on-premise hardware, zero software installation, and zero network changes. Your team accesses A3 through a standard web browser.
Approve B2B Guest Invitation
5 minutes. Accept email invitation in your Entra ID admin portal.
Configure SFTP Export (Optional)
1-2 hours. Point your recording system's nightly export to our secure endpoint.
Conditional Access Review (Optional)
30 minutes. Verify your MFA policies apply to B2B guest access.
Technology Stack
Ready to Achieve Compliance?
No RFP required. P-Card friendly tiers available. Your secure tenant can be provisioned within 24 hours.
contact@goviq.us · We welcome your agency's CJIS security review.