The information is already yours. Make it work.
Your requirements, your code, your published pages — all of it already exists, and all of it still needs a person to interpret every time somebody asks. We put agents on that work: answering from your own content, checking submittals against your rules, and routing what needs a human. Staff approve every decision.
Built on the GovIQ platform and configured to your workflows. Scoped and priced per engagement.
What changes for your agency
Permitting, planning, and zoning
Applications arrive incomplete, then sit while reviewers chase missing items.
The agent guides the applicant through intake, checks the submittal against your requirements before it reaches a reviewer, surfaces the relevant code section, and routes the file to the right desk. Reviewers see flagged gaps instead of reading every page cold, and applicants learn what is allowed on their parcel before they apply.
Intake
Applicants are guided through submission in plain language.
Completeness check
Submittals are checked against your requirements before they reach a reviewer.
Review support
Gaps and conflicts are flagged, with the relevant page cited.
Zoning and code lookup
The applicable code section is surfaced with its source.
Routing and referrals
Files reach the right desk, including outside referrals.
Status and records
Applicants can check status without calling the counter.
Resident services and 311
Residents call for things your website already answers, and call back when it cannot help.
The agent answers from your own published content, helps residents start the service they actually came for, and hands off to a person when one is needed. Around the clock, in the language they speak, with every answer citing the page it came from so they can check it themselves.
Answer routine questions
Hours, fees, forms, processes — the calls that fill a front desk.
Route what it cannot resolve
To the right department, with context, rather than a dead end.
Grounded in your content
Every answer cites the page it came from.
In the resident’s language
Without a separate translated site to maintain.
Human handoff
A person picks up whenever the agent should not decide.
Improves with your content
Update your page and the answer updates with it.
An agent that stays in its lane
The failure mode everyone fears is an agent that speaks for your agency and gets it wrong. These are the constraints that stop it.
Answers only from your content
The agent is grounded in your published material. It does not draw on the open internet or invent policy.
Says when it does not know
An unanswerable question produces a handoff, not a confident guess.
Cannot be talked out of its job
Attempts to steer it off task, or to make it speak for your agency on something it should not, are refused.
Hands off to a person
Anything requiring judgment, discretion, or a legal determination goes to staff. The agent never makes the decision.
Built for the residents your website is hardest to use for
A conversational agent is often the most accessible route into a government website, because it removes the need to navigate a menu structure at all. Residents ask in plain language, in whichever language they speak, and get a direct answer with a link to the source page.
The ADA Title II deadline, dated correctly
The Department of Justice rule requires state and local government web content and mobile apps to meet WCAG 2.1 Level AA. An interim final rule effective 20 April 2026 extended the original compliance dates by one year.
An AI agent does not make a website compliant on its own. Compliance covers all of your web content. What it does is give residents who struggle with your site another way in, and it has to meet the same standard itself.
How we deliver it
We build this for your agency, not off a shelf. We scope the workflows with you, then configure and deploy on the GovIQ platform, and stay accountable for the outcome.
Configured to your process
Your requirements, your code, your routing rules — not a generic template with your logo on it.
Your content stays yours
Processed in US regions, isolated per agency, and never used to train a public model.
Staff stay in control
Every AI output is reviewable, every override is logged, and the final decision is always a person’s.
Tell us which queue hurts most
Most agencies start with one workflow — the permit type that generates the most rework, or the five questions that fill the phone line. We scope that one, prove it, then widen.
Scope an engagement